Warehouse Handpick Terms & Conditions

• The minimum spend is £350 (excluding VAT applicable to UK customers only).

• You can have as long as you need in our handpick area, from your booking time until closing at 5:00 pm.

• No deposit is required! However, cancellations made with less than 24 hours’ notice will incur a cancellation fee of £25 and £50 within less than 2 hours notice. This ensures we can manage appointments and stock efficiently.

• If you can’t find what you’re looking for during your visit, there’s no charge. However, the £350 minimum spend applies if you choose to make a purchase.

• We reserve the right to rearrange or cancel your appointment in unforeseen circumstances, but we’ll keep you informed.

• If you’re traveling by public transport, we can arrange DPD shipping for your purchases at a small charge.

• If you need to cancel, please let us know at least 24 hours in advance so we can offer your spot to someone else. Last-minute cancellations may result in a fee as outlined above. Members are able to reschedule or cancel appointments under the 'My Bookings' on you account.

• For handpicked items, you are selecting at your own discretion, and we are unable to accept returns once they leave our warehouse.

 

Video Handpick Terms & Conditions

• The minimum spend is £350 (excluding VAT applicable to UK customers only).

• Each call is scheduled for 2 hours. If you require more time to select a large quantity of stock, just let us know during the call.

• No deposit is required! If you don’t find anything within the first 15-20 minutes of the call, we can end it, and there will be no charge. If you choose to continue, you are committing to purchasing with a £350 minimum spend.

• If you cancel within 24 hours of your scheduled call, a £25 cancellation fee will apply.

• If you cancel within 2 hours of your scheduled call, a £50 cancellation fee will apply.

• If you begin the call but decide not to make any purchases after 20 minutes, there will be a £50 fee to cover staff time.

• If you continue with the call but later drop the order, an additional £50 fee will apply.

• We’ll call you via FaceTime or WhatsApp at your scheduled time. If we can’t reach you within 15 minutes of your slot, your call will be cancelled. Rescheduling will require a £50 deposit to secure the slot.

• Occasionally, calls may start a little later than scheduled if a team member is finishing another session; thank you for your patience.

• Once your call is complete, we’ll price your items and send an invoice. Orders will be shipped once payment is received.

• UK delivery: Next working day.

• Europe: 2-3 working days.

• Outside of Europe: 3-5 working days.

• Free shipping on orders over £500 does not apply to video handpicks. Shipping to Europe is typically £25-£35, depending on the order size.

• We reserve the right to rearrange or cancel appointments due to unforeseen circumstances and will communicate any changes promptly.